Our appointment scheduling center was overwhelmed, phone wait times for an operator were increasing, and it was important for us to improve the patient experience as soon as possible.

We wanted to enable patients to schedule appointments independently through a secure personal website, receive quick responses from our operators, and get digital directions and treatment instructions. Additionally, we wanted to send reminder messages to customers’ mobile phones the day before their examination. The R.R. Systems platform enables all of these features – with it, we’ve significantly improved our service, increased both customer and staff satisfaction levels, and even improved our bottom line by substantially