In the rapidly changing world of medicine, where time, accuracy, and accessibility are key to human life, we at M.A.R understood that the future belongs to those who know how to combine technological innovation with a deep understanding of human needs. The digital transition was not a “technology project” for us – but rather a profound process of true digital transformation, at the center of which stand our teams (physicians, imaging technicians, customer relations, quality control, etc.), the patients/examinees, and the medical organizations we serve. The Challenge Over the years, the platforms managing our imaging centers’ operations became more complex and required real-time management, from anywhere and on any device. The challenge was to create a single smart, integrative, and flexible system that would enable every medical stakeholder to operate in complete synergy and improve the service experience and decision-making processes. The Solution Together with R.R. Systems, we led an in-depth process of vision formulation, specification, design, and development of advanced digital solutions. The new system we created integrates medical management, artificial intelligence, telemedicine, and online accessibility — and gives managers, physicians, imaging technicians, and caregivers complete control over every aspect of medical operations: from appointment and medical record management,...

“Our mobile imaging units travel throughout Israel, providing service in the periphery and East Jerusalem. R.R Systems’ technology enables us to provide excellent service even in areas where internet connectivity is not optimal. I personally analyze the images from our offices in Tel Aviv while our technicians travel with mobile equipment examining patients at healthcare clinics and in their homes! I feel great satisfaction knowing that we have the ability to provide advanced digital services to each and every one of our customers in the most optimal way possible

Ichilov Hospital and Neta Medical Services operate an innovative service: ‘Ichilov Home’. The essence of this service is bringing Ichilov Hospital’s medical quality to patients’ homes. R.R Systems supports the adaptation of work processes and service requirements through a supporting information system. R.R’s system serves the service’s doctors and other staff members. The system was built and adapted quickly to meet the needs of doctors and nursing staff, with customized forms for the service and the development of a supporting medical orders process. Recently, R.R Systems completed the development of a dashboard screen that enables maximum management and control for service patients. We look forward to continuing our joint work with R.R Systems.

I received a task from the client to create a secure personal area where patients could view their imaging test results performed at our facility. We needed to minimize the waiting time for results, thereby reducing the anxiety associated with waiting to learn whether there was an abnormal finding or if everything was normal. We also wanted to streamline and simplify the administrative work involved in manually delivering interpretation results to clients. Additionally, we wanted to enable access to the personal area from anywhere: from a café, the beach, or while on vacation in Costa Rica. The R.R Systems team, led by CEO David Santer, is fully committed to the task and has established an efficient system with immediate notifications to clients about their interpretation status. As a result, the administrative team’s workload regarding delivering results to clients was minimized, allowing them to focus on more important tasks. We can do all of this today thanks to R.R Systems’ online digital results viewing system.

Our appointment scheduling center was overwhelmed, phone wait times for an operator were increasing, and it was important for us to improve the patient experience as soon as possible. We wanted to enable patients to schedule appointments independently through a secure personal website, receive quick responses from our operators, and get digital directions and treatment instructions. Additionally, we wanted to send reminder messages to customers’ mobile phones the day before their examination. The R.R. Systems platform enables all of these features – with it, we’ve significantly improved our service, increased both customer and staff satisfaction levels, and even improved our bottom line by substantially