Medical Telemarketing
Medical Telemarketing System offers a wide array of tools
- Handling calls from potential clients based on their area of interest and location.
- Documenting conversation histories and future reminders.
- Receiving inquiries direct into the system via internet advertising.
- Management and follow-up on employee outputs and advertising outlet efficiency.
- Interfaces with conversation recorder system.
- Producing advanced marketing reports.
Program Advantages
- Fast customer pinpointing based on identifying fields and contact history.
- Synchronization between the appointments management software and instantaneous operation when closing a transaction.
- Statistical analysis of advertising effectiveness and employee outputs as reports and graphs.
- Smart management of future actions relative to clients.
- Easy to use interface for advertisers sending inquiries direct to the software.
- Mail send-outs and coordinated letter printing drawn on software reports.
The tools package includes
Initial contact screen containing details of demographics, area of interest, origin of inquiry and inquiry receiver.
The system also includes a contact card containing the patient’s details, arrival information, and assigned consultant, with the option of setting a new event directly within the card.
Managing call scripts with structured questionnaires.
The software enables structuring client satisfactions questionnaires and documenting the types of objection relative to medical marketing by using structured tables linkable to events noted on the client’s contact card. Structuring call scripts to prevent errors and act as effective frameworks for conduct vis-à-vis clients.
Effective employee oversight
The management software offers diverse reports displaying consultancy activities based on hours of work and sales process status, from initial contact with the client to closing the transaction. The software can also provide a medical effectiveness report based on review of diagnoses and prescribed treatments or surgical procedures following the diagnosis.
Tracking effectiveness of advertisers and sources of contact
Tracking the sources of new customers is a significant part of business marketing. This is why we developed software that includes reports displaying the number of inquiries and transaction finalizations based on their source.
Dynamic segmentation and statistics data tables
Our telemarketing software is structured on demographic data tables and diverse data crosscuts. These enable uniformity when inputting data into clients’ contact cards and outputting statistical reports based on demographic segmentation or any other data segment.
Inquiry details direct into the software
Our software offers an intuitive interface which feeds inquiry details from the internet direct into the software. This efficient and user friendly solution is tailored to medical marketing, which relies heavily on internet use.
Advanced marketing reports
Client reports can be generated based on diverse criteria and segments such as age, location, type of objection, and other options. Once the report has been generated, it is then possible to send an email or print a bulk letter using an HTML or DOC template., where each copy can contain specific and varied customer details.
Linking to the software and the medical file
Medical telemarketing synchronizes with our software using linked tables. This allows direct appointments scheduling in the appropriate calendar once a treatment has been agreed with the customer without needing to access the medical record.
Interface for attaching call recordings
A call recording can be attached to a specific event in the contact card, allowing relevant calls to be documented.
Interested in enjoying our software’s wide range of tools and simultaneously reduce various expenses?
Contact us and we’ll set up a demonstration and offer you a quote.
